Frequently Asked Questions

1. *What is Sense42's return policy?*

You can return any item to Sense42 for a refund within 14 days of receiving your original order.

2. *How can I be sure that your products are genuine?*

We can guarantee that we only supply original products which are sourced from our European suppliers.

3. *How can I track my order?*

Once your order is on its way, you'll receive a tracking number via email.

4. *What should I do if I received the wrong item?*

If you received the wrong item, please contact Sense42's Customer Service team at and they will help resolve the issue.

5. *Can I exchange an item?*

Sense42 doesn't offer exchanges on orders. If you want a different item, you will need to return the unwanted item for a refund and place a new order.

6. *How can I contact Sense42?*

You can contact Sense42's Customer Service team through the 'Contact Us' page on their website or by emailing

7. *What payment methods does Sense42 accept?*

Sense42 accepts Visa, Visa Debit, MasterCard, Maestro, and PayPal.

8. *Does Sense42 ship internationally?*

Yes, Sense42 ships to the UK, Ireland, Netherlands, Belgium, Austria, Italy, Spain, Denmark, and Sweden. Shipping costs will apply, and will be added at checkout.

9. *How can I change my delivery address?*

Sign in to your account and click 'edit' under 'Account Details'. You'll be able to enter a new address and save it for future orders.

10. *What should I do if my product is broken or damaged?*

If you receive a damaged or faulty item, please contact Sense42's Customer Service team at

11. *How can I cancel my order?*

You can cancel your order within 12 hours of placing your order it by contacting Sense42's Customer Service team at