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Free standard shipping on orders over £50
Estimated to be delivered in 3 days
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Even out your complexion with The Ordinary Lactic Acid 5% + HA, an incredibly mild exfoliator suitable for normal skin types, which reduces textural irregularities that can result in pigmentation.
Lactic acid is an alpha hydroxy acid (AHA) that effectively exfoliates skin, leaving you with a visibly even, glowing appearance. Different to most AHAs, The Ordinary Lactic Acid 5% + HA is gentle on skin thanks to purified Tasmanian pepperberry, which minimises inflammation and sensitivity that is often associated with exfoliation.
Made to be kind to skin, the lightweight pH of 3.8 matches the pKa strength of lactic acid, preventing further irritation while maximising the acid's exfoliating effect.
Why We Love It
This oil-like formula is a more delicate version of The Ordinary's Lactic Acid 10% + HA 2%, with half the concentration it is a great option if you found the 10% version too strong. Exfoliation can be too harsh for some complexions, so The Ordinary has created a no-rub product with more gentle exfoliation to suit those with normal skin types.
The formula is stored in a glass bottle with a pipette function for easy-use, so you'll never over apply.
How To Use It
Use once a day. Apply to a dry face, ideally in the evening. If necessary, you can dilute this product with other treatments until the skin builds up a tolerance. Use sunscreen for a week after using this product.
Note: Not to be used on sensitive skin.
Works Well With
Looking for a more gentle or stronger exfoliator? Discover the The Ordinary's full range of Direct Acids to keep skin smooth and youthful.
Values
pH 3.60-3.80, Vegan.
Alcohol-free, oil-free, silicone-free, nut-free, gluten-free, cruelty-free.
Sense42 accepts returns of unopened items within 14 days for a full refund. If the return is due to our error (incorrect or defective item), we cover return shipping costs. Refunds are processed within four weeks.
Sense42 ships to the UK, Ireland, Netherlands, Belgium, Austria, Italy, Spain, Denmark, and Sweden. Shipping costs are as follows:
Free standard (48-hour tracked) Royal Mail delivery for orders over £50.
For orders under £50, a £2.99 shipping fee applies for standard delivery.
Expedited (24-hour tracked) Royal Mail delivery is available for £5.99.
Shipping rates for many items are weight-based, with weights rounded up to the next full pound.
You can return any item to Sense42 for a refund within 14 days of receiving your original order.
We can guarantee that we only supply original products which are sourced from our European suppliers.
Once your order is on its way, you'll receive a tracking number via email.
If you received the wrong item, please contact Sense42's Customer Service team at help@sense42.co.uk and they will help resolve the issue.
Sense42 doesn't offer exchanges on orders. If you want a different item, you will need to return the unwanted item for a refund and place a new order.
You can contact Sense42's Customer Service team through the 'Contact Us' page on their website or by emailing help@sense42.co.uk.
Sense42 accepts Visa, Visa Debit, MasterCard, Maestro, and PayPal.
Yes, Sense42 ships to the UK, Ireland, Netherlands, Belgium, Austria, Italy, Spain, Denmark, and Sweden. Shipping costs will apply, and will be added at checkout.
Sign in to your account and click 'edit' under 'Account Details'. You'll be able to enter a new address and save it for future orders.
If you receive a damaged or faulty item, please contact Sense42's Customer Service team at help@sense42.co.uk.
You can cancel your order within 12 hours of placing your order it by contacting Sense42's Customer Service team at help@sense42.co.uk.
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order