The Ordinary The Skin Support Set

Returns Policy

Sense42 accepts returns of unopened items within 14 days for a full refund. If the return is due to our error (incorrect or defective item), we cover return shipping costs. Refunds are processed within four weeks.

Shipping

Sense42 ships to the UK, Ireland, Netherlands, Belgium, Austria, Italy, Spain, Denmark, and Sweden. Shipping costs are as follows:

Free standard (48-hour tracked) Royal Mail delivery for orders over £50.

For orders under £50, a £2.99 shipping fee applies for standard delivery.

Expedited (24-hour tracked) Royal Mail delivery is available for £5.99.

Shipping rates for many items are weight-based, with weights rounded up to the next full pound.

1. *What is Sense42's return policy?*

You can return any item to Sense42 for a refund within 14 days of receiving your original order.

2. *How can I be sure that your products are genuine?*

We can guarantee that we only supply original products which are sourced from our European suppliers.

3. *How can I track my order?*

Once your order is on its way, you'll receive a tracking number via email.

4. *What should I do if I received the wrong item?*

If you received the wrong item, please contact Sense42's Customer Service team at help@sense42.co.uk and they will help resolve the issue.

5. *Can I exchange an item?*

Sense42 doesn't offer exchanges on orders. If you want a different item, you will need to return the unwanted item for a refund and place a new order.

6. *How can I contact Sense42?*

You can contact Sense42's Customer Service team through the 'Contact Us' page on their website or by emailing help@sense42.co.uk.

7. *What payment methods does Sense42 accept?*

Sense42 accepts Visa, Visa Debit, MasterCard, Maestro, and PayPal.

8. *Does Sense42 ship internationally?*

Yes, Sense42 ships to the UK, Ireland, Netherlands, Belgium, Austria, Italy, Spain, Denmark, and Sweden. Shipping costs will apply, and will be added at checkout.

9. *How can I change my delivery address?*

Sign in to your account and click 'edit' under 'Account Details'. You'll be able to enter a new address and save it for future orders.

10. *What should I do if my product is broken or damaged?*

If you receive a damaged or faulty item, please contact Sense42's Customer Service team at help@sense42.co.uk.

11. *How can I cancel my order?*

You can cancel your order within 12 hours of placing your order it by contacting Sense42's Customer Service team at help@sense42.co.uk.